Return Policy

Our Return and Exchange Policy

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for exchange within 30 days.

How To Make A Return:

To ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

  • Items must be returned in the condition they were received, including all accessories, documentation and packaging materials
  • If your package was originally shipped double-boxed, please return the unit(s) double-boxed
  • When repacking the product box, avoid using duct tape or other adhesives that can leave a residue

Please address the package to:

Sweetaire Wire Company
16717 Sweetaire Avenue
Lancaster, CA 93535

Once we've received your return, we'll process it as quickly as possible.

Non-returnable Items:

Certain items cannot be returned for very specific reasons. These items include:

  • Special orders
  • Software
  • Oversized or overweight items
  • Discontinued products, closeouts, and used products